Introducing Call Transcription

Call Transcription has arrived at uConnected.

This feature uses AI-powered speech-to-text to turn completed calls into clear, searchable transcripts. It also includes AI call summaries, making it easier for business teams to understand call context at a glance, review conversations faster, and find important details without replaying audio from the start.

Why it matters

Call Transcription adds another layer of visibility to your phone system:

• Review calls faster: Scan the transcript to find the moment that matters instead of replaying the full conversation.
• Understand context at a glance: Use AI call summaries to get the key points without reading the full transcript first.
• Keep better records: Store clearer notes for follow-up, internal reviews, training, or compliance needs.
• Search important details: Find names, topics, and action items across previous conversations more easily.
• Support multilingual teams: Create more accessible records for teams working across different languages and locations.

How teams can use it

Call Transcription is a practical fit for businesses that want stronger oversight without adding extra admin work. Teams can use it to:

1. Review customer calls after busy periods.
2. Check important details before calling a customer back.
3. Support training and quality assurance.
4. Keep more searchable records of customer interactions.

A few important notes

• Fast turnaround: Transcripts are typically available shortly after a call ends.
• Searchable records: Transcripts are designed to make previous conversations easier to reference, while AI call summaries help you understand each call faster.
• Availability: Now available to all Business platform users.
• Accuracy: Transcripts are generated automatically from spoken audio and are designed to capture conversations as clearly as possible.

Learn more

You can explore more advanced features on our Discover More page or review current options on our Pricing page.